Frequently Asked Questions (FAQ)

 

Protea Cricket SA – Official Supporters’ Merchandise
Website: www.proteacricketsa.co.za
Contact: official.sacricket@gmail.com

We’ve put together answers to the most common questions to help make your shopping experience smooth and enjoyable.

Orders & Payments

Q: How do I place an order?
A: Simply browse our online store, select your items, choose your size/quantity, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept secure online payments via major credit/debit cards and trusted payment gateways displayed at checkout.

Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you will receive a confirmation email with your order details.

Shipping & Delivery

Q: What are your delivery options?
A:

  • Next Day Delivery: R89.00 flat rate.

  • Standard Delivery (2–3 business days): FREE.

Q: Do you deliver nationwide in South Africa?
A: Yes, we deliver across South Africa. Delivery times may vary slightly depending on your location.

Q: Can I track my order?
A: Yes, once your order has been dispatched, you will receive tracking information via email.

Returns & Refunds

Q: What is your return policy?
A: You may return items within 14 days of receiving your order if they are unworn, unused, and in original packaging. Please see our Refunds & Returns Policy for full details.

Q: How do I request a return or exchange?
A: Email us at official.sacricket@gmail.com with your order number and reason for return. We’ll provide instructions.

Q: Are shipping fees refundable?
A: Shipping fees (including R89.00 Next Day Delivery) are non-refundable. Free delivery refunds cover product cost only.

Products & Sizing

Q: Are the jerseys official Proteas merchandise?
A: Yes! All our jerseys and merchandise are 100% authentic and officially licensed.

Q: How do I choose the right size?
A: Each product page includes a size guide. If you’re unsure, we recommend choosing one size up for a more comfortable fit.

Q: Do you stock kids’ and junior sizes?
A: Yes, we have a full range of jerseys for men, women, and juniors.

Customer Support

Q: How do I contact Protea Cricket SA?
A: You can reach us at official.sacricket@gmail.com. Our support team will get back to you within 24 hours.

Q: Do you have a physical store?
A: Currently, we operate as an online store only, delivering directly to your door across South Africa.

Other Questions

Q: Do you run promotions or sales?
A: Yes! Keep an eye on our homepage and sign up for our newsletter to stay updated on exclusive offers and limited-time sales.

Q: Can I buy gift vouchers?
A: At the moment, we do not offer gift vouchers, but we are working on making them available soon.